Privacy Policy

Introduction

This Privacy Policy describes how Everest Aura LLC and its affiliates (collectively "Everest Aura LLC, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website kamasutrasupplies.com (hereinafter referred to as "Platform"), on which we sell Mohini Itr, Kam Dev Attar, related ebook guides, and skincare items. Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy under the Digital Personal Data Protection Act, 2023 ("DPDP Act"). To the extent visitors access the Platform from the EU/UK or California, this Policy also addresses rights under the GDPR and CCPA/CPRA respectively (see Section 8). If you do not agree please do not use or access our Platform.

1. Information We Collect

1.1 Information you provide directly

• Contact and account details: name, date of birth, email address, phone number, shipping/billing address.
• Order information: products purchased, order value, order history, payment method selected (e.g., COD, UPI, card, wallet).
• Payment information: with your consent, bank account, credit/debit card, or other payment instrument details, collected and processed via our payment partners.
• Communications: messages you send us via live chat, email, contact forms, or customer support.
• Marketing preferences: information you provide when subscribing to emails/SMS, entering promotions, or taking quizzes (e.g., the on-site "Marriage Quiz").

1.2 Information collected automatically

• Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
• Cookies and similar technologies: session cookies, persistent cookies, pixels, and local storage used for site functionality, analytics, and advertising (see Section 4).
• Approximate location: inferred from IP address, used for currency/shipping estimates and fraud prevention.

1.3 Information from third parties

• Payment processors and gateways share limited transaction-status information with us (they do not share full card numbers).
• Shipping and logistics partners share delivery status and tracking information.
• Advertising and analytics platforms, if used, may share aggregated or pseudonymized audience data used to measure ad performance.

2. How We Use Your Information

We use personal data to provide the services you request, assist in handling and fulfilling orders, enhance customer experience, resolve disputes, troubleshoot problems, inform you about offers and updates, customise your experience, detect and prevent fraud and other criminal activity, enforce our terms and conditions, and conduct marketing research and analysis. Specifically, we:

1. Process, fulfill, and ship orders, including Cash on Delivery (COD) orders.
2. Communicate with you about orders, shipping updates, and support requests.
3. Provide, maintain, and improve the Platform and our Products.
4. Send marketing communications (email/SMS) where you have opted in, with an option to opt out at any time.
5. Personalize content, recommend products, and run promotions or quizzes.
6. Detect, investigate, and prevent fraud, abuse, or security incidents.
7. Comply with legal obligations (e.g., tax, accounting, consumer protection law).

You understand that your access to certain products/services may be affected if permission for related data use is not provided.

3. How We Share Your Information

We may share your personal data internally within our group entities and affiliates to provide you access to services and products offered by them. We may disclose personal data to third parties such as sellers, business partners, and third-party service providers including logistics partners and payment processors, where necessary to:

• Provide you access to our services and products;
• Comply with our legal obligations;
• Enforce our Terms of Use;
• Facilitate marketing and advertising activities, where you have consented;
• Prevent, detect, mitigate, and investigate fraudulent or illegal activity.

We may disclose personal and sensitive personal data to government agencies or law enforcement if required by law or in the good-faith belief that disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process, or to protect the rights, property, or personal safety of our users or the general public. We do not sell your personal data for money.

4. Cookies and Tracking Technologies

We use cookies and similar technologies for essential site functions (cart, session/login, checkout), analytics (understanding site traffic and usage), and — where enabled — advertising and retargeting. You can control cookies through your browser settings; blocking essential cookies may affect Platform functionality such as checkout. Where required by law, we request consent before setting non-essential cookies.

5. Security Precautions

To protect your personal data from unauthorised access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures, including use of a secure server. However, transmission of information over the internet is not completely secure for reasons beyond our control, and inherent risks remain. Users are responsible for protecting their own login and password credentials.

6. Data Deletion and Retention

You may request deletion of your account and associated data by contacting us using the details below. We may delay or decline deletion where there is a pending grievance, claim, shipment, or other legitimate service need. We retain personal data only for as long as necessary for the purpose it was collected, or as required under applicable law, and may retain data in anonymised form for analytics and research, or where necessary to prevent fraud or future abuse.

7. International Data Transfers

We do not offer products or services under this Platform outside India, and your personal data is primarily stored and processed in India. Where the Platform is accessed from the EU/UK or other regions with data transfer requirements, we rely on appropriate safeguards where applicable.

8. Your Privacy Rights

8.1 All users

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform, or by contacting us.

8.2 If you are in India (DPDP Act, 2023)

• Access a summary of personal data we hold about you and related processing activities.
• Correct or update inaccurate or incomplete personal data.
• Request erasure of personal data no longer necessary for the purpose collected.
• Withdraw consent for consent-based processing (e.g., marketing) at any time.
• Nominate another individual to exercise your rights in the event of death or incapacity.
• Lodge a grievance with our Grievance Officer, and if unresolved, with the Data Protection Board of India.

8.3 If you are in the EU/UK (GDPR)

• Access, correct, or delete your personal data.
• Restrict or object to certain processing, including direct marketing.
• Request data portability.
• Withdraw consent at any time without affecting prior lawful processing.
• Lodge a complaint with your local data protection authority.

8.4 If you are a California resident (CCPA/CPRA)

• Know what personal data we collect, use, and disclose.
• Request deletion or correction of your personal data.
• Opt out of the "sale" or "sharing" of personal data for cross-context behavioral advertising.
• Limit use of sensitive personal data.
• Not be discriminated against for exercising your rights.

9. Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you disclose personal data relating to other people, you represent that you have authority to do so. You consent to us contacting you through SMS, instant messaging apps, call, and/or email for the purposes specified in this Privacy Policy. You may withdraw consent by writing to the Grievance Officer below, with "Withdrawal of consent for processing personal data" in the subject line. Withdrawal is not retrospective, and we reserve the right to restrict or deny services where the withdrawn information was necessary to provide them.

10. Children's Privacy

Our Products and Platform are intended for adults. We do not knowingly collect personal data from individuals under 18. If we learn we have inadvertently done so, we will take steps to delete it.

11. Changes to This Privacy Policy

Please check this Privacy Policy periodically for changes. We may update it to reflect changes to our information practices, and will notify you of significant changes as required under applicable law.

Grievance Officer

Adan M.

Director & Grievance Officer

Everest Aura LLC
848 brickell avenue, Ste Ph5, Miami, 33131, Florida

Contact Us

Email: support@kamasutrasupplies.com
Phone: 13214047529  |  Time: Monday – Friday (9:00 – 18:00)